Lawful basis - Data protection

• Names and contact details 
• Addresses 
• Gender 
• Occupation 
• Date of birth 
• Marital status 
• Third party information (such as family members or other relevant parties) 
• Financial data (including income and expenditure) 
• Transaction data (including details about payments to and from you and details of products and 

services you have purchased) 

• Employment details (including salary, sick pay and length of service) 
• Credit history and credit reference information 
• Health information (such as medical records or health conditions) 
• Criminal records data (including driving or other convictions)
• Information relating to compliments or complaints
• Video recordings 
• Audio recordings (eg calls) 

We collect or use the following personal information for the operation of client or customer accounts: 

• Names and contact details 
• Addresses 
• Purchase or service history 
• Account information, including registration details 
• Information used for security purposes

We collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes: 

• Names and contact information 
• Client accounts and records 
• Video recordings of public areas 
• Audio recordings of public areas 
• Call recordings 
• Dashcam footage - inside vehicle 
• Financial information eg for fraud prevention or detection 
• Location data 

We also collect or use the following information for the prevention, detection, investigation or prosecution of crimes: 

• Genetic information 
• Health information

We collect or use the following personal information for information updates or marketing purposes: 

• Names and contact details 
• Addresses 
• Profile information 

We collect or use the following personal information for research or archiving purposes:

• Names and contact details 
• Addresses 

We collect or use the following personal information to comply with legal requirements:

• Name 
• Contact information 
• Identification documents 
• Client account information 

Any other personal information required to comply with legal obligations 

• Criminal offence data 

We collect or use the following personal information for dealing with queries, complaints or claims: 

• Names and contact details 
• Address 
• Payment details 
• Account information 
• Purchase or service history 
• Witness statements and contact details 
• Photographs 
• Relevant information from previous investigations 
• Financial transaction information 

Rights

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here. 
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here. 
• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here. 
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here. 
• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here. 
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here. 
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here. 
• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 
• Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 
• Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

Our lawful bases for collecting or using personal information for the prevention, detection, investigation or prosecution of crimes are: 

• Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 
• Legitimate interests - we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: 
• In circumstances where the client's or a third party's interests, rights and freedoms outweigh the interest, rights and freedoms of the data subjects 

Our lawful bases for collecting or using personal information for information updates or marketing purposes are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

Our lawful bases for collecting or using personal information for research or archiving purposes: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 
• Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.