What data we collect and why

• Names and contact details 
• Addresses
• Employment details (including salary, sick pay and length of service) 
• Credit history and credit reference information 
• Health information (such as medical records or health conditions) 
• Criminal records data (including driving or other convictions) 
• Gender 
• Occupation 
• Date of birth 
• Marital status 
• Third party information (such as family members or other relevant parties) 
• Financial data (including income and expenditure) 
• Transaction data (including details about payments to and from you and details of products and services you have purchased) 
• Employment details (including salary, sick pay and length of service) 
• Credit history and credit reference information 
• Health information (such as medical records or health conditions) 
• Criminal records data (including driving or other convictions)
• Information relating to compliments or complaints
• Video recordings 
• Audio recordings (eg calls) 

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We collect or use the following personal information for the operation of client or customer accounts: 

• Names and contact details 
• Addresses 
• Purchase or service history 
• Account information, including registration details 
• Information used for security purposes

We collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes: 

• Names and contact information 
• Client accounts and records 
• Video recordings of public areas 
• Audio recordings of public areas 
• Call recordings 
• Dashcam footage - inside vehicle 
• Financial information eg for fraud prevention or detection 
• Location data 

We also collect or use the following information for the prevention, detection, investigation or prosecution of crimes: 

• Genetic information 
• Health information

We collect or use the following personal information for

information updates or marketing purposes: 

• Names and contact details 
• Addresses 
• Profile information 

We collect or use the following personal information for research or archiving purposes:

• Names and contact details 
• Addresses 

We collect or use the following personal information to comply with legal requirements:

• Name 
• Contact information 
• Identification documents 
• Client account information 

• Any other personal information required to comply with legal obligations 

• Criminal offence data 

We collect or use the following personal information for dealing with queries, complaints or claims: 

• Names and contact details 
• Address 
• Payment details 
• Account information 
• Purchase or service history 
• Witness statements and contact details 
• Photographs 
• Relevant information from previous investigations 
• Financial transaction information